Frequently Asked Questions
1. What is the check-in and check-out times?
Checkout is at noon and check-in is at 3 p.m. We can provide early check-ins or late check-outs upon request, subject to availability and eventual additional cost.
3. Do you have a car park?
The Lisbonaire has indoor car parking, with a cost of 15€ per day, subject to availability. The parking is accessible by elevator and limited to a car length of 4,60m. There are several other available parking options very close to the Lisbonaire at similar prices.
5. What is the best way to get around Lisbon?
Walking: the best way to visit Lisbon is walking. The Lisbonaire is ideally located to visit the main attractions. Rossio Square, Baixa, Chiado, Bairro Alto, Alfama, the river and the Castle are all between 5 and 15 minutes away.
Public transportation: the 6€ VIVA ticket allows to travel the city buses, trams and subway for 24h. For single trips you can buy individual tickets, inside the transport.
Tram: the tram is a charming way to visit the old town center. The 28 tram takes you on a 7km ride along the historic districts of Lisbon (nearest stop, Rua da Conceição). The tram can get a bit crowded so beware of your belongings. Tram 15 departs from Praça da Figueira and takes you to the monumental area of Belém. Tickets can be bought inside the tram, for 2,85€ per person. Pre-bought tickets are cheaper.
Subway: the subway is the fastest way to get to a distant location in Lisbon, although not very useful in the historic center. Use it to go to Gulbenkian, Parque das Nações or the Airport. See the network diagram.
‘Cacilheiros’: Lisbon’s public riverboats depart from Praça do Comércio, Cais do Sodré and Belém. Its a wonderful way to view the city’s skyline from the river and much cheaper than the tourist options. Price from 1,20€ per person.
Funiculars: Lisbon has several hills that can be quite steep. You can be comfortably transported to the top using the centenary lifts and funiculars, at a cost of around 4€.
Hop on Hop off bus: departing from Praça da Figueira, the yellow bus tours company offers a variety of tours on tram cars or open top buses that give you a quick overview of the city.
7. What activities or attractions are available for my children?
There are numerous options for children of all ages in Lisbon. Lisbon’s aquarium is considered the best in Lisbon, the Zoo, the Planetary, the interactive science museum and the children´s film library, right next door to the Lisbonaire, just to name a few.
Check here for updates and suggestions.
9. Where is the nearest supermarket?
There are several options nearby, including two convenience stores open until midnight, in our street, and supermarket, organic supermarket and fresh market in 5 minute walk.
11. Where can I store my luggage? What are the available facilities for early arrival guests?
There is a free, shared storage room for guests in the Basement. Additionally, early arrival guests can enjoy the Basement, a lounge room with couches, WiFi, TV, pool table, library, board games, gym, restroom and honesty bar.
13. Can I bring my pet?
Pets are allowed upon agreement and have an extra charge of 20€ per night.
15. What television channels are available in the room?
We have international news channels from Spain (TVE24), France (France24), Italy (RAI News), Germany (RTL), Brazil (Globo), China (PhoenixCNE), Russia (Russia 24) and Africa (RTP Africa). There are also plenty of channels for kids, movies, series, nature, science, music, etc. Because foreign programming is usually subtitled, you can watch movies and series in english. For a full list of the available channels, click here.
2. What is the best way to get from the airport?
You have several comfortable options:
Private transfer: we can arrange for a private transfer on request. Price is 35€ for up to 4 people.
Taxi: permanently available on arrival although there may be a queue. Price should be around 10 to 15€, depending on traffic (please make sure that the meter is running and pay only amount shown in meter. Ask for a receipt)
Subway: take the red line until the last stop (S. Sebastião) and change to blue line and get off at Restauradores. From there walk to the Lisbonaire, around 100 meters. Price is 1,4€ per person.
Aerobus: the aerobus runs from 7 a.m. to 11 p.m. and stops 100 meters from the Lisbonaire (Restauradores). Price is 3,15€ for adults and 2€ for children.
4. We need to rent a car, can you help us?
We can book you a car at no extra cost and it will be delivered right next to the Lisbonaire. Check here for prices.
6. Where can we search for more information on Lisbon's local attractions?
The main tourism office in Lisbon is just around the corner from the Lisbonaire.
The front desk manager will be happy to give you suggestions and recommendations, and you can check our Short Guide to the Neighborhood and our Tour and Activities sections.
For some up-to-date suggestions check this website.
8. What are the best areas for dining or recommended restaurants?
Lisbon is known for its diverse and delicious gastronomy and has lately seen the revival of the traditional kiosks, ‘tabernas’ and ‘tascas’ where you can stop for a tidbit and refreshment. In Lisbon you can find flavors from all aroud Portugal but also from the former territories of Goa, Cape Verde, Brazil and much more.
Check our recommendations in the Contacts section or one of these websites for updated suggestions (1,2,3).
10. Where can I have breakfast?
Lisbon is filled with cafés and pastry shops where lisboners usually have coffee or breakfast in the morning. Around the Lisbonaire we recommend Café Gelo, Nicola or Suiça, all in Rossio, Confeitaria Nacional, the oldest in Lisbon in Praça da Figueira or Brasileira, Bénard, Café Royale, Tartine, or Padaria Portuguesa, in Chiado.
12. What is the cost of an additional person / rollaway bed?
The option to add an extra bed is only available in our studios and one-bedroom apartments, and has an additional cost of 20€. Please request in advance.
14. Is it safe to leave my personal belongings in the room?
The Lisbonaire has a track record of security, but nevertheless we recommend our guests to leave their valuables and documents in the safe, available in every room.