Frequently Asked Questions
1. What is the check-in and check-out times?
2. What is the best way to get from the airport?
Private transfer: we can arrange for a private transfer on request. Price is 35€ for up to 4 people.
Taxi: permanently available on arrival although there may be a queue. Price should be around 10 to 15€, depending on traffic (please make sure that the meter is running and pay only amount shown in meter. Ask for a receipt)
Subway: take the red line until the last stop (S. Sebastião) and change to blue line and get off at Restauradores. From there walk to the Lisbonaire, around 100 meters. Price is 1,4€ per person.
Aerobus: the aerobus runs from 7 a.m. to 11 p.m. and stops 100 meters from the Lisbonaire (Restauradores). Price is 3,15€ for adults and 2€ for children.
3. Do you have a car park?
4. We need to rent a car, can you help us?
5. What is the best way to get around Lisbon?
Public transportation: the 6€ VIVA ticket allows to travel the city buses, trams and subway for 24h. For single trips you can buy individual tickets, inside the transport.
Tram: the tram is a charming way to visit the old town center. The 28 tram takes you on a 7km ride along the historic districts of Lisbon (nearest stop, Rua da Conceição). The tram can get a bit crowded so beware of your belongings. Tram 15 departs from Praça da Figueira and takes you to the monumental area of Belém. Tickets can be bought inside the tram, for 2,85€ per person. Pre-bought tickets are cheaper.
Subway: the subway is the fastest way to get to a distant location in Lisbon, although not very useful in the historic center. Use it to go to Gulbenkian, Parque das Nações or the Airport. See the network diagram.
‘Cacilheiros’: Lisbon’s public riverboats depart from Praça do Comércio, Cais do Sodré and Belém. Its a wonderful way to view the city’s skyline from the river and much cheaper than the tourist options. Price from 1,20€ per person.
Funiculars: Lisbon has several hills that can be quite steep. You can be comfortably transported to the top using the centenary lifts and funiculars, at a cost of around 4€.
Hop on Hop off bus: departing from Praça da Figueira, the yellow bus tours company offers a variety of tours on tram cars or open top buses that give you a quick overview of the city.
6. Where can we search for more information on Lisbon's local attractions?
The front desk manager will be happy to give you suggestions and recommendations, and you can check our Short Guide to the Neighborhood and our Tour and Activities sections.
For some up-to-date suggestions check this website.
7. What activities or attractions are available for my children?
Check here for updates and suggestions.
8. What are the best areas for dining or recommended restaurants?
Check our recommendations in the Contacts section or one of these websites for updated suggestions (1,2,3).