Terms and Conditions

1. Reservation and Payments
Reservations for The Visionaire Apartments can be made through our website, email guests@lisbonaire.com or phone +351 912 769 797 (from 10am to 11pm).

The Lisbonaire accepts online payments using credit card or PayPal. In both cases the PayPal payment gateway is used to ensure complete safety on the transaction. PayPal is the leading online payment system in the world.

Offline reservations can be paid by bank transfer. The reservation will remain pending until confirmation of transfer. Any additional expenses incurred will be supported by the guest.

The Lisbonaire requires full payment at the moment of the reservation, which is fully refundable up to 72 hours before the arrival date, according to our Cancellation and Alterations Policy.

To complete the reservation, the guest must acknowledge and accept the present Terms and Conditions of Service.

When a reservation is completed The Lisbonaire will send a confirmation email to the address given during reservation. Your reservation is only confirmed after you receive the confirmation email!

2. Municipal Tax
Please note that from the 1st of January 2016 a city tax of EUR 1 per person, per night is not included in the total price and should be paid on site. This tax is charged to guests aged 13 and older. It is subject to a maximum amount of EUR 7 per guest.
3. Weekly and Monthly Rates
The Lisbonaire offers special rates for week+ stays. Please inquire through email guests@lisbonaire.com or telephone + 351 912 769 797 (from 10 am to 10 pm).
4. Cancellation and Alterations Policy
The Lisbonaire fully refunds reservations cancelled up to 72 hours before the arrival date. The refund, excluding transaction costs, will take place within 5 working days. If the cancellation is made after this moment there will be a 50% penalty and in case of no-show the full amount of the reservation will be charged.

Alterations in the arrival dates or guest numbers will be subject to apartment availability.

In case The Lisbonaire cannot provide the reserved apartment, a similar or superior apartment will be made available to the guest.

5. Arrival / Check-in
To better welcome you, we request you to inform us of the time of your arrival.

The Lisbonaire Apartments is located in Rua da Glória, 16 in Lisbon (Restauradores).

You can use one of the following public transportations:

Subway station – Restauradores (100 m)
Train – Rossio Train Station (250 m)
Bus – 36, 91 (airport Aerobus), 205, 207, 702, 709, 711, 732 (Belém), 759 (Estação do Oriente train station)
Taxi – from the airport 10 to 15 €
Private transfer from the airport – 35€

Access to the apartment is done electronically using the 2 numerical codes sent in the confirmation email, that open respectively the exterior door of the building and the door of your apartment. Please do not forget to bring the access codes with you!

You can check-in your apartment after 3 pm. The Lisbonaire will try to accommodate early arrivals on request, subject to apartment availability. You can temporary leave your luggage in our storage room.

Please print and bring your confirmation email with the acess codes to the apartment.

6. Cleaning
The Lisbonaire Apartments ensures that the apartment is in perfect condition prior to your arrival, namely that the rooms, bathroom and kitchen have been cleaned, beds have been newly made and enough clean towels are provided.

Daily housekeeping is provided free of charge during your stay and is performed between 1 and 6pm. Towels and bed linen are changed in longer stays. If you don’t want housekeeping in your apartment please inform the front-desk directly or by email, or place the ‘Do Not Disturb’ sign on your door.

We ask that you keep the apartment clean and tidy during your stay. When you check-out please leave all the garbage packaged and ready to be collected. The cost of your reservation includes cleaning after you leave the apartment with no extra fee.

7. Damage
The Lisbonaire will not, under any circumstances, be held responsible for any direct and/or indirect damage to the apartments or its contents. Any damage must be immediately communicated to the Manager that will try to provide repair or substitution and will make a decision on any additional cost.
8. Number of Guests
During reservation the guest must indicate the number of people that will stay in the apartment. Any alteration to this number must be communicated to The Lisbonaire Apartments with a minimum of 48h prior to the arrival and is subject to apartment availability.

Every guest must have a valid ID.

Children under 4 years of age are not considered in the number of guests. Baby cots, carriages, toys and other equipment may be provided during your stay, under request.

If the apartment is being occupied by more guests than declared in the reservation, guests may incur in additional costs or expulsion of apartment.

9. Pets
Generally, pets are not allowed. If you plan to bring your pet please inquire beforehand.
10. Smoking
Smoking is not allowed inside the apartments, only in the designated open-air areas.
11. Check-out
Guests should free the apartment until 12h. Cleaning teams may enter the apartment after this hour.

You can request a late check-out which is subject to cleaning schedules and apartment availability. Late check-out may imply the payment of half a day rate.

You can temporary leave your luggage in our storage room, on request (should not exceed cabin size).

Please leave all the garbage packaged and ready to be collected.

12. Behaviour
We expect all our guests to behave properly and respect people and property, allowing other guests to rest and have a pleasant stay in The Lisbonaire Apartments.

We request our guests to attend the following rules:

  • Noise should be reduced to a minimum between 11pm and 9 am;
  • Smoking is not allowed in the apartments, only in the designated open-air areas.;
  • When leaving the apartment please check that lights, appliances and A/C are turned off. It avoids fire hazard and saves energy;
  • Keep the apartment clean and tidy, take good care of the furniture and equipment inside;
  • Please leave all the garbage packaged and ready to be collected;
  • For your safety and of your belongings please verify that you keep the apartment door closed, The Lisbonaire Apartments cannot be made responsible for any thefts during your stay;
  • Any damage or malfunction should be communicated to the Manager immediately.
  • The Lisbonaire Apartments may expel a guest and its group in case of serious violation of these rules or misbehavior, with no refund.
13. Responsibility
The Lisbonaire Apartments will, under no circumstances, be held responsible for any direct and/or indirect damage incurred during the stay, namely aggressions against persons, loss of belongings, damage by fire, theft or any other criminal behaviour.
14. Site
The Lisbonaire Apartments reserves the right to alter or change at all times the information contained in the site, and has sole and exclusive ownership of the content.

The General Conditions are clearly described in the site and it is the responsibility of the visitors to read the information made available.

15. Disputes
According to Law 144/2015 we inform you that, in case of dispute, the consumer may appeal to the Arbitration Centre for Consumer Disputes of Lisbon, at Rua dos Douradores108, 2nd in Lisbon.

Tel: 218807030
www.centroarbitragemlisboa.pt